Contact Customer Care

Sphera Customer Care is available 24 x 7, excluding Sphera holidays. Sphera also provides 24 x 7 access to the online Sphera Customer Network (SCN) to all customers.

How to contact us

For assistance or inquiries:

Use the Live Chat at the bottom of the Sign In page to chat directly with a customer care agent

Visit the Sphera Customer Network (SCN) at SCN.Spherasolutions.com. If it's your first time accessing the SCN, you must create an account.

Send an email to customercare@sphera.com

Watch video

Get support from Sphera (4:56)

Workaround for known issue with search in the Help

When performing a search in the Help, in some cases, the search results loader keeps spinning and/or the search results are not updated correctly, as shown in the following screen capture.

When this occurs, click Search in the Search field in the top left corner of the page to load the correct search results.

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